1. Turnaround time for small orders (1-10 items) is about one week if hair is sent clean and sorted, and all hardware is in stock.
2. For larger orders please send an email to confirm turnaround time and options.
3. Because orders are created individually, custom, horsehair orders are not returnable or refundable. Please choose size and hardware options carefully, don't hesitate to email with any questions before purchasing. (Buy now items are eligible for returns and refunds).
If you change your mind about background colors, hardware, charms or braid style please reach out ASAP there is a short window to change or upgrade those options.
4. If you would like to purchase custom keepsakes or buy now items, but would rather not use the online format, let's get an email thread started - email@example.com. I will gladly coordinate with you, and I still take personal checks, Venmo and Zelle (and cash for nearby customers).
5. ALL items are designed, and hand crafted in Ohio, USA.
6. Instructions on where to send the hair are sent in your order confirmation email.
7. Once I receive the order, I will contact you, and I will stay in contact throughout the process. Photos will be sent of your keepsakes to ensure you are satisfied with them; please be prompt with responses to ensure your order is not delayed.
8. If you have any questions about ordering, products or designs? Don't hesitate to email before ordering. firstname.lastname@example.org
9. I highly recommend adding tracking to your package when sending hair/ashes.
10. Your keepsakes will be sent to you with an electronic tracking number.
11. Drop off and pickup orders are welcome if you are nearby!
12. Orders are prioritized in the order the hair is received.